Right of Withdrawal

In short: If you are a consumer, you may withdraw from the purchase of ready-made products within 14 days of receipt without giving a reason. Made-to-measure items, that is, everything we manufacture individually to your specifications, are excluded from the right of withdrawal by law. Your statutory warranty rights apply to all items either way.

To withdraw, an informal e-mail to info@sorashowcases.com is all it takes – no form, no signature. Please do not send anything back on your own: contact us first and we will send you a free return label (see section 5).

1. Who and what this applies to

This page applies to consumers, i.e. natural persons who buy for purposes that are predominantly outside their trade, business or profession. Our range consists of two kinds of items:

• Made-to-measure items are manufactured individually for you, only after you have ordered them, according to the specifications you provide. These items are excluded from the right of withdrawal (section 312g(2) no. 1 of the German Civil Code, BGB); see section 4.
• Ready-made products are standard items that we offer in fixed designs and sizes. For these items you have the statutory right of withdrawal set out in section 3.

If your order contains both kinds of items, the right of withdrawal applies to the ready-made products only; the made-to-measure items remain part of the contract.

2. How to declare your withdrawal

An informal message is sufficient: e-mail info@sorashowcases.com (or write to the address below) stating your order number and the items you wish to return. No signature and no particular form are required. If you prefer, you may use the model withdrawal form at the end of this page.

3. Instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods or, in the case of a contract relating to multiple goods ordered by you in one order and delivered separately, of the last good.

To exercise the right of withdrawal, you must inform us (sorashowcases.com, owner Sebastian Koch, Am Schunkenhofe 11, 99848 Wutha-Farnroda, Germany, info@sorashowcases.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us at sorashowcases.com, Sebastian Koch, Am Schunkenhofe 11, 99848 Wutha-Farnroda, Germany, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

4. Exclusion: made-to-measure items

Under section 312g(2) no. 1 BGB, the right of withdrawal does not apply to contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.

Every made-to-measure item is manufactured exactly to the specifications you provided. It is produced for your order alone and cannot be sold to anyone else. For this reason made-to-measure items cannot be withdrawn from, exchanged or returned. This applies regardless of the delivery country.

Please therefore check your specifications carefully before you order. Where relevant, the product pages explain which measurements are required and how to take them.

Noticed a mistake? Contact us immediately. As long as your order has not yet been scheduled for production, we can usually still change or cancel it free of charge. If an item has already been made but not yet dispatched, we can hold the shipment so that you can reorder with corrected specifications. And if a made-to-measure item turns out not to fit, we will offer you a replacement at a substantially reduced price; often only the parts affected by the change need to be replaced, not the whole item. These are voluntary arrangements on our part, not legal entitlements.

Your statutory warranty rights are not affected. If a made-to-measure item arrives damaged, is faulty, or does not match the specifications you provided, you are entitled to the statutory remedies; see section 7.

5. How to return ready-made products – we send you a free return label

1. Tell us within the 14-day period by e-mail, stating your order number.
2. Wait for our return label. We will e-mail you a pre-paid return label for your country within a few working days, together with packing instructions. Returning the goods with our label is free of charge for you.
3. Pack the goods carefully. Acrylic glass is robust but scratches and cracks easily in transit. Use the original packaging if you still have it; otherwise wrap each panel individually in soft material, leave no empty space in the box and do not let panels touch each other. Leave any protective film on the acrylic.
4. Hand the parcel to the carrier named on the label within 14 days of your notice and keep the proof of posting.
5. Refund. We refund within 14 days of receiving your notice – or, if later, of receiving the goods back – using the payment method you used: PayPal payments are refunded to your PayPal account (including card payments made through PayPal), bank transfers to the account the payment came from. The refund includes the outbound shipping charge you paid (standard delivery).

Please do not arrange the return shipment yourself. Our return label is the only way to return goods free of charge. Shipping costs for returns that you organise yourself – in particular from abroad, where carrier prices are high – are not reimbursed; by law you bear the direct cost of a return you arrange yourself.

Returns from outside the EU (for example Switzerland, Norway, Great Britain)

Our return label includes the customs paperwork for returned goods of German origin, so that no import duty or VAT is charged on re-entry into Germany. Import VAT and customs fees that the carrier charged you on the original delivery are collected by the authorities of your country, not by us; whether and how they can be reclaimed after a return is governed by the rules of your country.

6. Loss of value

You may inspect ready-made products as you would in a shop: unpack them, look at them and check that they fit their purpose. If the value of the goods is diminished because they were handled beyond this – for example assembled, used for display over a period of time, scratched, or the protective film removed and the surfaces damaged – we may deduct the loss in value from the refund.

7. Warranty rights are separate

The right of withdrawal is independent of the statutory warranty. If any item – made-to-measure or ready-made – is defective on delivery or damaged in transit, you are entitled to the statutory remedies under sections 434 ff. BGB. Please photograph transport damage, keep the packaging and e-mail us within a few days; we handle these cases directly and at our expense.

8. Dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board. If you have a complaint, please write to info@sorashowcases.com – we answer by e-mail, usually within one working day.

Model withdrawal form

(Optional. Complete and return this form only if you wish to withdraw from the contract using it; an informal e-mail is just as valid.)

sorashowcases.com, owner Sebastian Koch · Version of 30 September 2026