Help & Contact

No need to worry: what you see is only a protective film. All acrylic parts are covered with a protective film on both sides (except reflective acrylic, which is coated on the front side only). This film is important to make sure that the acrylic parts are not scratched or soiled during manufacture and shipping. It can be blue, green, white or simply transparent, and you will often find scratches on it. Because it sits very firmly on the acrylic glass, it is easy to overlook at first glance, and you might assume that the parts of your case are scratched or of a completely different colour.

Once you have removed the film, however, you will find the acrylic glass underneath to be crystal clear and flawless.

A major advantage of our design principle is that a small accident does not mean you have to buy a whole new display case. In most cases only one or two parts need replacing. If that happens, please get in touch with us. We can supply any spare part for any product you have ordered from us in the past.

The quickest way is our spare parts configurator: choose your item and the part from the assembly instructions, and the price is calculated right away. Or tell us by email which item and which part is affected, if possible with the spare part number from the assembly instructions. We will then send you a quotation without obligation.

You will find the assembly instructions here:

• Made to Measure Display Cases (PDF)
• Made to Measure Display Cabinets (PDF)
• Made to Measure Staircases (PDF)
• Custom Donation Boxes (PDF)
• Custom Action Figure Cases (PDF)

You will find all other assembly instructions with the relevant item in the shop, at the bottom of the product description.

If you notice a mistake in your order, please let us know by email as soon as possible. We can then still stop the handover to production or to shipping.

Our display cases are packed carefully, but damage in transit cannot be ruled out entirely. In that case please send us photos of the damage if possible and tell us by email which item and which parts are affected, if possible with the spare part number from the assembly instructions. We will then send you a free replacement.

You will find the assembly instructions under the question “Can I get a replacement?” above, and also with the relevant item in the shop.

All items are shipped by parcel or freight service, usually with DHL. You will receive an email when production starts or when your order is handed over for shipping. The carrier will send you a further email with the tracking details for your parcel.

You will find the shipping costs for each country under Shipping & Payment.